Privacy Policy

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our transcription services
• Account Management: To create and manage your user account
• Payment Processing: To process payments and manage credit transactions
• Communication: To send you service-related notifications, updates, and marketing communications (with your consent)
• Customer Support: To respond to your inquiries and provide technical support
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored in secure, access-controlled databases
• Payment Security: Payment information is processed through PCI-compliant Stripe
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Minimization: We collect only necessary information and delete it when no longer needed

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing of your personal information
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations:

• Account Information: Retained until account deletion or 2 years of inactivity
• Transcription Data: Retained while your account is active and for 90 days after deletion
• Payment Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years to improve our services

You can request deletion of your account and associated data at any time through your account settings or by contacting us.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Data Processing Agreements with service providers
• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where applicable
• Privacy Shield or similar certification programs

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided personal information, please contact us immediately, and we will delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have an account)
• Displaying a prominent notice on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Response Time: We aim to respond to all privacy-related inquiries within 30 days.